FAQ’s

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We offer transfer services throughout Melbourne and adjoining areas.

If you are arriving from an International flight, after clearing the customs, you should turn right. The chauffeur meeting point is located next to the Optus store. If you are arriving from a Domestic flight, the chauffeur meeting point is located at the bottom of the escalators in the arrivals hall. Your chauffeur will be waiting there with a warm smile and your name on a signboard.

Yes, we can pick up from all residential and business locations in Melbourne and surrounding areas.

All our vehicles including Sedans, SUV’s, People Movers and Sprinters are licensed, registered, have comprehensive vehicle insurance, public liability and are accredited by Commercial Passenger Vehicles Victoria.

Yes, all our chauffeurs are professionally accredited drivers with DC accreditation.

Yes. Your chauffeur will always offer and be happy to help you carry your luggage.

Yes, same day travel is possible, however we recommend you to book in advance to ensure we have suitable vehicles available for you and make proper preparations for your trip.

All flight arrival times will be checked with the airline. Our chauffeur will wait for you at the chauffeur meeting point.

Our Chauffeur transfer services are available 24 hours a day, 7 days a week round the year. Whenever you need us, we are there for you!

Please let us know as soon as you are aware of the cancellation, contact us and reschedule your pickup time.

Yes, child seating is available with us. Our Chauffeur car services can supply both baby seats and booster seats. Please let us know your requirements.

We only have the latest model vehicles in our range of fleet.

Depending on the traffic conditions and the time of day when you are travelling to Melbourne CBD, it is usually around 20 to 30 minutes.

Yes, we do provide our transfer services from Avalon Airport.

All cancellation should be notified to us by e-mail 24 hours before landing if you had booked an airport pick up. If the pick-up is in Melbourne, then 4 hours prior to the pickup time is requested.

For booking of more than one day hire, you should give us 3 days notice of cancellation or the deposit will be kept.

Please include the following in your text:

  • Name
  • Date
  • Pickup Time
  • Pickup Address
  • Drop off Address
  • Date
  • Number of passengers
  • If you have luggage or require baby or booster seat also include detail.

Please let us know at least 24 hours in advance so we can make changes to the booking or cancel the Chauffeur booking for you.

No, the hire charge is per vehicle per ride.

Yes, we accept all type of credit/debit card and bank transfer/cabcharge.

Yes, our Chauffeurs print receipts and send them for your records at the time of transaction.

Yes, our prices are fixed. When you receive a quoted price for your transfer, please confirm us your acceptance by return email and you will receive a booking confirmation. Our quoted prices are final based on your transfers and there are no hidden charges.

If you have any question that isn’t answered here, please contact us by mail or call for an immediate answer.